Celebrating 20 Years in Business • 2004 - 2024

Hiring Temporary Help at the Office

Approximately 3 million temporary and contract workers are hired each year in the U.S., and managers have long relied on temps to keep their businesses humming. How can they make the most of this layer of cover and support?

Temps keep the machine oiled and running

Managers are likely to turn to temporary resources for added flexibility. Permanent employees inevitably go on leave and sometimes quit. Most businesses’ staffing needs are likely to fluctuate, especially as seasons ebb and flow. Companies may not be sure how many productive hours they will require for a particular project or a new initiative. A short-term engagement can help them assess their needs realistically.

Using temps in place of regular workers can save firms money. For instance, an employment agency may pick up health care or other benefits. Or if companies later decide to convert their temps to permanent status, they may be able to negotiate a lower compensation package. (But note that while using temps, you may be paying from 15% to 50% extra in hourly terms once you add in agency fees.)

Temporary relationships also reduce transition frictions. When the business no longer requires additional help, there is no need to formally fire temp workers or deal with unemployment insurance benefits. Using interim employees can also save money, but remember they are there to learn, not just to perform grunt work.

Consider some advantages of using an agency rather than hiring individuals directly. Agencies’ core functions include:

  • Matching skills with job requirements.
  • Administering tasks of recruitment and hiring.
  • Managing payroll.
  • Evaluating candidates.
  • Keeping a shortlist of good candidates on file.

However, an agency will not be steeped in a company’s own business culture and may be less sensitive to finding the right fit.

Through a temp’s’ eyes

A temp is a person, not a Band-Aid. Managers can generate more value from relationships with them if they make efforts to understand their temps’ motivations and drivers. Take a moment to consider why they are choosing impermanent work. Tap their experience and seek their input. They can offer fresh outsider perspectives.

Some enjoy the flexibility of managing their own schedules, or they actively like the variety of learning new industries and seeing different office environments. Perhaps they are looking to learn new skills or just fill in a space on a patchy resume. They may seek another reference. Especially if they are temping in an industry they already care about, they may view temping as an avenue to forging new networking contacts.

A large number are temping out of sheer necessity to bring home the bacon when they have not been able to land a permanent position. They, in fact, might prefer the stability, compensation benefits and career mobility conferred by a steady job. Those wannabes are likely to jump ship as soon as they receive a better offer.

Practice the golden rule

Managers can encourage loyalty and productivity from temps while drawing the most out of their talents and experience:

  • Inclusivity.
  • Training.
  • Extra pay.
  • Clear instructions.

Treat your temps with civility, and include them in any nonconfidential meetings or correspondence related to their projects. The goal is to make them feel a valued part of a team. Introduce them formally to colleagues and never, ever call them “the temp”! Don’t forget to invite them to group events or activities like lunches or birthdays. They are not second-class citizens.

Create an abbreviated temp training program, or perhaps spend a half day per month in training for each month they are on staff. Rather than a traditional performance review, give constructive feedback and pointers. Pair them initially with a team member to show them the ropes and office layout. But manage their expectations honestly, and do not dangle a long-term future with your company if that is unrealistic.

Keep in touch with your best temps after they leave. You might one day be happy to have them back for another round.


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Emily Gooding

Payroll Specialist

Emily is graduating in May with a BA in Business Administration from Lander University. She has gained valuable experience as a payroll intern for BMW. We are so excited to have her on the team and  to see her excel in her role as a Payroll Specialist.

Madison Capps​

Payroll Specialist

Madison received a BS in Psychology from Southern Illinois University in 2019. Since then, she has been working as a supervisor at Starbucks and earning her second degree, a BA in Administration and Accounting, from USC Aiken in the fall. She will be joining us as a Payroll Specialist and a valuable addition to our Paysmart team.

Kristen Wilby

Payroll Specialist

Before moving to South Carolina with her husband, Kristen worked as a Sales & Marketing Specialist for Premium King in Feasterville, PA, where she gained valuable experience in strengthening the brand and generating new business. Kristen also brings to our team several years of professional experience as an Executive Assistant and as an Office Manager, where she was first introduced to payroll. Kristen’s knowledge and her innate ability to establish genuine relationships contribute greatly to the team as we continue to grow and serve our clients.

Meg Whitaker

Payroll Specialist

Meg brings nearly twenty years of professional experience to the team. Most recently, she worked as a Payroll & Benefits Specialist in Centennial, Colorado. She and her husband recently moved back to the Carolinas for his job, and we were fortunate to find her! Before Colorado, Meg worked at CPI Security Systems in Charlotte, NC, for twelve years as a Billing Coordinator and Senior Administrative Assistant. She also gained three years of experience as an HR Assistant for a law firm in Fayetteville, NC. Her expertise significantly adds to our team and benefits our clients as we continue to grow!

Rachel McClaran, EA


Rachel plays a crucial role in developing Paysmart’s core processes and procedures, as well as overall strategy within the company. Rachel graduated from Bob Jones University and is an active member of the Junior League of Greenville and the South Carolina Association of CPAs. Her desire to serve her community has led her to become involved with several nonprofit organizations and to serve as the past Vice President of Finance for the Junior League of Greenville. Outside of the office,Rachel enjoys spending time on the water and traveling with her husband and their two children.

Hina Rogers

Payroll Specialist

Hina joined the Paysmart team in August 2022. She grew up in Portland, Oregon, before moving to Greenville, SC. She earned both a bachelor’s and a master’s degree in education. After college, she represented her alma mater as an enrollment counselor in the Southeast and Western states. She enjoys traveling, road trips, cooking, and quality time with her family. Hina looks forward to serving your company’s needs! 

Sharon Quantrille

Payroll Specialist

Sharon has spent several years in the accounting industry and has completed courses to hone her skills as a Payroll Specialist. Her background as an educator, professional musician, and Human Resources Generalist has contributed to her communication skills, commitment to professionalism, and organizational skills that make her a tremendous benefit to her Paysmart clients and colleagues. A graduate of Bob Jones University with a B.S. degree in Music Education, a Master of Music degree in Piano Performance and a Human Resources Generalist Certificate, Sharon spends her free time gardening, hiking, playing the piano, and spending time with her four adult children.

Haleigh Bates

Payroll Specialist

Haleigh joined our team in May of 2022 as a payroll specialist. Haleigh has over eight years of experience helping personal and small business clients with their financial needs. She received her Bachelor’s Degree from Georgia Southern University. She enjoys spending time with her husband and their three children, Caden, Addie, and Mason.  She likes to go hiking, spend time at the beach, and volunteer at her church in the children’s ministry. 

Courtney Rossello

Payroll Tax Manager

Courtney joined the team at Paysmart Payroll Services in September 2020.  She was raised in Simpsonville, SC, and graduated from Clemson University in 2009 with a bachelor’s degree in political science and a concentration in public administration.  Courtney began her payroll career in 2011 and currently works in the payroll tax department at Paysmart.  She strives to make every client feel comfortable knowing their payroll taxes and tax returns are handled accurately and efficiently.  Courtney is also a volunteer Treasurer for a local middle school in Greenville County.  In her spare time, she enjoys volunteering with special needs children, road trips, and spending time with her two daughters. 

Emily Hargrave

Senior Payroll Specialist

Emily received her bachelor’s degree in music from West Coast Baptist College. Since her college days, Emily has gained nearly 18 years of experience in office operations and project management. Emily joined Paysmart in 2017 and enjoys using her skills to support clients and the Paysmart team.

 At heart, Emily is a small-town country girl from the Midwest but is happy now to call the Upstate home, where she doesn’t have to endure harsh winters. Emily’s favorite ways to spend her free time are reading a good book, challenging herself with puzzles, and doing her best not to kill the plants in her garden.

Julie Shull

Client Success Specialist

Julie is the Client Success Specialist for Paysmart Payroll.  She joined the team as a Payroll Specialist in March of 2020. She received her Bachelor of Science degree from NC State University and earned an MBA from Gardner-Webb University while playing on the GWU women’s tennis team. After starting her career with Wilson Sporting Goods as a Financial Analyst, she took a few years off to raise twin boys until she began working for Greenville County Schools in 2014.  Julie enjoys spending time with her family and outdoor activities.

Brad Detandt

Payroll Administrator

A graduate of Northland International University with a BA in Counseling, Brad Detandt leads the day-to-day operations of the Paysmart team. He is eager to grow the firm’s client portfolio. He brings a diverse employment background in retail, manufacturing, nonprofit ministries, and business development, with
a specialized focus on team development and process improvement. Brad’s professional – and personal – mission is to “Be Great. Serve!” Brad enjoys spontaneous activities and weekend trips to state parks with his wife Miranda and his three children.

Stephen C. Stokes

Managing Partner

Stephen has more than 14 years’ experience working with individuals and businesses to meet their tax, accounting, and payroll needs. He has been the managing partner of Paysmart Payroll Services since January 2009. He is a licensed certified public accountant in South Carolina and Georgia. Stephen is also a member of the South Carolina Association of CPAs, the Georgia Society of CPAs, the American Institute of CPAs, and the Professional Association of Small Business Accountants. He has a bachelor’s degree from Bob Jones University and a master’s degree from Georgia State University. Stephen was born and raised near Atlanta, Georgia and moved to Greenville, South Carolina, several years ago. He enjoys spending time with his wife, Tiffani, and daughters, Madeline and Julianna. He is actively involved in his church and enjoys reading, sports, and other outdoor activities.