Celebrating 20 Years in Business • 2004 - 2024

How To Create a Raise Policy

In most cases, employees anticipate receiving a raise after working a certain amount of time at your firm — usually, six months to a year. Top performers who consistently exceed expectations expect to be paid a salary that reflects their hard work and level of responsibility. You look to offer competitive compensation to retain your best workers.

How do you keep raises within your budget? By seeking the right mix of compensation while keeping an eye on your bottom line, you can:

  • Be transparent. Be upfront about what you can offer. If your business budget allows only a 3% increase, let each employee know in one-on-one meetings. They’ll understand that you’re doing your best and feel satisfied that they’re receiving the largest pay increase possible.
  • Offer bonuses instead of salary increases. You’ll save money in the long run. Base bonuses on performance and experience, showing you value their contributions. You can also tie bonuses to sales or production volumes. Offering regular bonuses can increase employee motivation. See it as instant gratification, a useful tool for rewarding productivity and success in the workplace.
  • Check what competitors are doing. What kind of salaries are they paying? How often do they offer raises? How much do they budget for an average salary increase? Gathering intelligence can help you compete for new hires and negotiate more effectively with your employees. Research the average pay rates for similar jobs in your area with data from the U.S. Bureau of Labor Statistics.
  • Keep raises consistent. Being fair and equitable in giving raises is crucial. Providing higher raises to higher-paid employees or allowing bias to influence your decisions will cause conflict and dissatisfaction among your workers. This isn’t just important for morale — the Fair Labor Standards Act contains rules on equitable pay.
  • Establish clear criteria. Give guidelines that let employees in on how you determine raises. This reduces the influence of personal bias and ensures all managers use the same criteria to evaluate employees. Explain the criteria to employees to help reduce the risk of perceived bias, protecting your firm should disputes occur.
  • Use benefits to reward hard work. If you can’t offer more money, acknowledge accomplishments with additional time off, more chances to work remotely or a new workspace at the office. Consider a travel stipend. Tuition reimbursement is another way to show employees you’re invested in their success.

Costs to your company rise when salaries increase. And though you’d like to give everyone a generous raise, you may not have the money in your budget. Look for times to thank employees for extra work with a combination of incentives.

Suggestions for distributing raises

  • Rewarding seasoned team members with a pay raise if they assist with training or serve as resources for their peers.
  • Offering a raise or extra benefits when employees finish their training period.
  • Recognizing years of service milestones with pay raises and/or more benefits.
  • Acknowledging employees who’ve added a new skill set or obtained a new certificate related to their job duties.
  • Keeping your pay rate in line with current trends.
  • Keeping your pay rate in line with the cost of living, as it may rise dramatically. Raises allow employees to maintain their standard of living. You can consult the Consumer Price Index for guidance.

Salary increases help improve employee productivity and satisfaction. Use raises and added benefits to encourage an employee to stay, making a continued commitment to your team. Salary increases can also serve as a thank-you to an employee for overcoming a significant challenge or bringing in an impressive client.

Take the long view

Also, you may want to ensure that long-term employees’ salaries don’t fall behind new hires —give older employees at least a little more. Show your entire team how you treat employees who exceed expectations. If you consistently reward superior performance, you’ll strengthen your relationship with your team.


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Emily Gooding

Payroll Specialist

Emily is graduating in May with a BA in Business Administration from Lander University. She has gained valuable experience as a payroll intern for BMW. We are so excited to have her on the team and  to see her excel in her role as a Payroll Specialist.

Madison Capps​

Payroll Specialist

Madison received a BS in Psychology from Southern Illinois University in 2019. Since then, she has been working as a supervisor at Starbucks and earning her second degree, a BA in Administration and Accounting, from USC Aiken in the fall. She will be joining us as a Payroll Specialist and a valuable addition to our Paysmart team.

Kristen Wilby

Payroll Specialist

Before moving to South Carolina with her husband, Kristen worked as a Sales & Marketing Specialist for Premium King in Feasterville, PA, where she gained valuable experience in strengthening the brand and generating new business. Kristen also brings to our team several years of professional experience as an Executive Assistant and as an Office Manager, where she was first introduced to payroll. Kristen’s knowledge and her innate ability to establish genuine relationships contribute greatly to the team as we continue to grow and serve our clients.

Meg Whitaker

Payroll Specialist

Meg brings nearly twenty years of professional experience to the team. Most recently, she worked as a Payroll & Benefits Specialist in Centennial, Colorado. She and her husband recently moved back to the Carolinas for his job, and we were fortunate to find her! Before Colorado, Meg worked at CPI Security Systems in Charlotte, NC, for twelve years as a Billing Coordinator and Senior Administrative Assistant. She also gained three years of experience as an HR Assistant for a law firm in Fayetteville, NC. Her expertise significantly adds to our team and benefits our clients as we continue to grow!

Rachel McClaran, EA


Rachel plays a crucial role in developing Paysmart’s core processes and procedures, as well as overall strategy within the company. Rachel graduated from Bob Jones University and is an active member of the Junior League of Greenville and the South Carolina Association of CPAs. Her desire to serve her community has led her to become involved with several nonprofit organizations and to serve as the past Vice President of Finance for the Junior League of Greenville. Outside of the office,Rachel enjoys spending time on the water and traveling with her husband and their two children.

Hina Rogers

Payroll Specialist

Hina joined the Paysmart team in August 2022. She grew up in Portland, Oregon, before moving to Greenville, SC. She earned both a bachelor’s and a master’s degree in education. After college, she represented her alma mater as an enrollment counselor in the Southeast and Western states. She enjoys traveling, road trips, cooking, and quality time with her family. Hina looks forward to serving your company’s needs! 

Sharon Quantrille

Payroll Specialist

Sharon has spent several years in the accounting industry and has completed courses to hone her skills as a Payroll Specialist. Her background as an educator, professional musician, and Human Resources Generalist has contributed to her communication skills, commitment to professionalism, and organizational skills that make her a tremendous benefit to her Paysmart clients and colleagues. A graduate of Bob Jones University with a B.S. degree in Music Education, a Master of Music degree in Piano Performance and a Human Resources Generalist Certificate, Sharon spends her free time gardening, hiking, playing the piano, and spending time with her four adult children.

Haleigh Bates

Payroll Specialist

Haleigh joined our team in May of 2022 as a payroll specialist. Haleigh has over eight years of experience helping personal and small business clients with their financial needs. She received her Bachelor’s Degree from Georgia Southern University. She enjoys spending time with her husband and their three children, Caden, Addie, and Mason.  She likes to go hiking, spend time at the beach, and volunteer at her church in the children’s ministry. 

Courtney Rossello

Payroll Tax Manager

Courtney joined the team at Paysmart Payroll Services in September 2020.  She was raised in Simpsonville, SC, and graduated from Clemson University in 2009 with a bachelor’s degree in political science and a concentration in public administration.  Courtney began her payroll career in 2011 and currently works in the payroll tax department at Paysmart.  She strives to make every client feel comfortable knowing their payroll taxes and tax returns are handled accurately and efficiently.  Courtney is also a volunteer Treasurer for a local middle school in Greenville County.  In her spare time, she enjoys volunteering with special needs children, road trips, and spending time with her two daughters. 

Emily Hargrave

Senior Payroll Specialist

Emily received her bachelor’s degree in music from West Coast Baptist College. Since her college days, Emily has gained nearly 18 years of experience in office operations and project management. Emily joined Paysmart in 2017 and enjoys using her skills to support clients and the Paysmart team.

 At heart, Emily is a small-town country girl from the Midwest but is happy now to call the Upstate home, where she doesn’t have to endure harsh winters. Emily’s favorite ways to spend her free time are reading a good book, challenging herself with puzzles, and doing her best not to kill the plants in her garden.

Julie Shull

Client Success Specialist

Julie is the Client Success Specialist for Paysmart Payroll.  She joined the team as a Payroll Specialist in March of 2020. She received her Bachelor of Science degree from NC State University and earned an MBA from Gardner-Webb University while playing on the GWU women’s tennis team. After starting her career with Wilson Sporting Goods as a Financial Analyst, she took a few years off to raise twin boys until she began working for Greenville County Schools in 2014.  Julie enjoys spending time with her family and outdoor activities.

Brad Detandt

Payroll Administrator

A graduate of Northland International University with a BA in Counseling, Brad Detandt leads the day-to-day operations of the Paysmart team. He is eager to grow the firm’s client portfolio. He brings a diverse employment background in retail, manufacturing, nonprofit ministries, and business development, with
a specialized focus on team development and process improvement. Brad’s professional – and personal – mission is to “Be Great. Serve!” Brad enjoys spontaneous activities and weekend trips to state parks with his wife Miranda and his three children.

Stephen C. Stokes

Managing Partner

Stephen has more than 14 years’ experience working with individuals and businesses to meet their tax, accounting, and payroll needs. He has been the managing partner of Paysmart Payroll Services since January 2009. He is a licensed certified public accountant in South Carolina and Georgia. Stephen is also a member of the South Carolina Association of CPAs, the Georgia Society of CPAs, the American Institute of CPAs, and the Professional Association of Small Business Accountants. He has a bachelor’s degree from Bob Jones University and a master’s degree from Georgia State University. Stephen was born and raised near Atlanta, Georgia and moved to Greenville, South Carolina, several years ago. He enjoys spending time with his wife, Tiffani, and daughters, Madeline and Julianna. He is actively involved in his church and enjoys reading, sports, and other outdoor activities.