Celebrating 20 Years in Business • 2004 - 2024

Rallying Employees

Motivating employees does not simply depend on magic or personal leadership charisma. More often, a few simple practices can boost morale and enhance your team’s daily satisfaction.

At both the office and in everyday life, two main types of motivation encourage people to perform. Intrinsic motivation means doing a task for its own sake, out of interest, curiosity, enjoyment or for psychological reward. Extrinsic drivers are more tangible incentives, such as money, status, promotions, perks or flexible work arrangements. Both types of gratification can work powerfully, ideally in tandem.

Consider some examples in a workplace setting.

Intrinsic motivation

  • Work/life balance.
  • Opportunities for continued learning and development.
  • Deriving meaning and purpose from work that impacts the lives of customers and the community.
  • Recognition from peers and management.
  • Authority and responsibility to execute with self-sufficiency.
  • Trust.
  • Beating boredom through new challenges beyond one’s comfort zone.

Extrinsic motivation

  • Salaries, stock options and bonuses.
  • Clean, well-lit, comfortable workspaces.
  • Safe environment, especially post-COVID-19.
  • Vouchers, travel and extra vacation days.
  • On-site services like gyms, child care and dry cleaning.
  • Free food, including snacks, subsidized meals and parties.

Even where resources are limited, employers can establish a framework to show they care by providing a setting for their employees to flourish.

Managing graciously

A dollar in salary is still a dollar, but successful motivators know that it is not only the reward itself that matters. The presentation counts too. It may require extra effort and sensitivity, but you will achieve more impact by treating employees as individuals rather than by automatically lumping them together as teams or departments. In other words, try to engage with your direct reports one-on-one. You need to understand their personal concerns and elicit regular feedback, perhaps through surveys or face-to-face conversations. When you get that feedback, above all, don’t just file and forget it. Act on it as soon as possible to demonstrate that the questions are not an empty exercise, particularly if your employees have made an effort to respond.

When interacting with your team members, try to be authentic and transparent, even in straightforward situations like when sharing sales reports. There will inevitably be bad news at times, and unwelcome, unpopular tasks sometimes do arise. You will earn more respect by addressing them frankly without any sugarcoating. Clarity is key. It is helpful to start with small, measurable goals that provide a sense of accomplishment.

Employees are quick to perceive and judge unfairness, so be consistent in how you treat your staff and resist any urge to play favorites. The goal is to never demotivate. Once managerial trust and respect are eroded, they are nearly impossible to restore. If it is within your control, which will depend on individual company circumstances, there are benefits to promoting from within rather than seeking outside talent. Current employees will be keenly aware and follow the process.

A business, even a small one, is like an army. For motivation, soldiers look to their commanding officer. When you want to motivate your own troops, remember at all times to set an example. Whether you are showing the way with behaviors like punctuality or maintaining an appropriate appearance, co-workers will take note. When it comes to going the extra mile, like staying late or pitching in for a deadline, they will notice, and some are bound to remember.


Paysmart Online Quote

To get started, please take a moment to answer a few questions to help us best identify your needs. Thank you for your time!

Emily Gooding

Payroll Specialist

Emily is graduating in May with a BA in Business Administration from Lander University. She has gained valuable experience as a payroll intern for BMW. We are so excited to have her on the team and  to see her excel in her role as a Payroll Specialist.

Madison Capps​

Payroll Specialist

Madison received a BS in Psychology from Southern Illinois University in 2019. Since then, she has been working as a supervisor at Starbucks and earning her second degree, a BA in Administration and Accounting, from USC Aiken in the fall. She will be joining us as a Payroll Specialist and a valuable addition to our Paysmart team.

Kristen Wilby

Payroll Specialist

Before moving to South Carolina with her husband, Kristen worked as a Sales & Marketing Specialist for Premium King in Feasterville, PA, where she gained valuable experience in strengthening the brand and generating new business. Kristen also brings to our team several years of professional experience as an Executive Assistant and as an Office Manager, where she was first introduced to payroll. Kristen’s knowledge and her innate ability to establish genuine relationships contribute greatly to the team as we continue to grow and serve our clients.

Meg Whitaker

Payroll Specialist

Meg brings nearly twenty years of professional experience to the team. Most recently, she worked as a Payroll & Benefits Specialist in Centennial, Colorado. She and her husband recently moved back to the Carolinas for his job, and we were fortunate to find her! Before Colorado, Meg worked at CPI Security Systems in Charlotte, NC, for twelve years as a Billing Coordinator and Senior Administrative Assistant. She also gained three years of experience as an HR Assistant for a law firm in Fayetteville, NC. Her expertise significantly adds to our team and benefits our clients as we continue to grow!

Rachel McClaran, EA


Rachel plays a crucial role in developing Paysmart’s core processes and procedures, as well as overall strategy within the company. Rachel graduated from Bob Jones University and is an active member of the Junior League of Greenville and the South Carolina Association of CPAs. Her desire to serve her community has led her to become involved with several nonprofit organizations and to serve as the past Vice President of Finance for the Junior League of Greenville. Outside of the office,Rachel enjoys spending time on the water and traveling with her husband and their two children.

Hina Rogers

Payroll Specialist

Hina joined the Paysmart team in August 2022. She grew up in Portland, Oregon, before moving to Greenville, SC. She earned both a bachelor’s and a master’s degree in education. After college, she represented her alma mater as an enrollment counselor in the Southeast and Western states. She enjoys traveling, road trips, cooking, and quality time with her family. Hina looks forward to serving your company’s needs! 

Sharon Quantrille

Payroll Specialist

Sharon has spent several years in the accounting industry and has completed courses to hone her skills as a Payroll Specialist. Her background as an educator, professional musician, and Human Resources Generalist has contributed to her communication skills, commitment to professionalism, and organizational skills that make her a tremendous benefit to her Paysmart clients and colleagues. A graduate of Bob Jones University with a B.S. degree in Music Education, a Master of Music degree in Piano Performance and a Human Resources Generalist Certificate, Sharon spends her free time gardening, hiking, playing the piano, and spending time with her four adult children.

Haleigh Bates

Payroll Specialist

Haleigh joined our team in May of 2022 as a payroll specialist. Haleigh has over eight years of experience helping personal and small business clients with their financial needs. She received her Bachelor’s Degree from Georgia Southern University. She enjoys spending time with her husband and their three children, Caden, Addie, and Mason.  She likes to go hiking, spend time at the beach, and volunteer at her church in the children’s ministry. 

Courtney Rossello

Payroll Tax Manager

Courtney joined the team at Paysmart Payroll Services in September 2020.  She was raised in Simpsonville, SC, and graduated from Clemson University in 2009 with a bachelor’s degree in political science and a concentration in public administration.  Courtney began her payroll career in 2011 and currently works in the payroll tax department at Paysmart.  She strives to make every client feel comfortable knowing their payroll taxes and tax returns are handled accurately and efficiently.  Courtney is also a volunteer Treasurer for a local middle school in Greenville County.  In her spare time, she enjoys volunteering with special needs children, road trips, and spending time with her two daughters. 

Emily Hargrave

Senior Payroll Specialist

Emily received her bachelor’s degree in music from West Coast Baptist College. Since her college days, Emily has gained nearly 18 years of experience in office operations and project management. Emily joined Paysmart in 2017 and enjoys using her skills to support clients and the Paysmart team.

 At heart, Emily is a small-town country girl from the Midwest but is happy now to call the Upstate home, where she doesn’t have to endure harsh winters. Emily’s favorite ways to spend her free time are reading a good book, challenging herself with puzzles, and doing her best not to kill the plants in her garden.

Julie Shull

Client Success Specialist

Julie is the Client Success Specialist for Paysmart Payroll.  She joined the team as a Payroll Specialist in March of 2020. She received her Bachelor of Science degree from NC State University and earned an MBA from Gardner-Webb University while playing on the GWU women’s tennis team. After starting her career with Wilson Sporting Goods as a Financial Analyst, she took a few years off to raise twin boys until she began working for Greenville County Schools in 2014.  Julie enjoys spending time with her family and outdoor activities.

Brad Detandt

Payroll Administrator

A graduate of Northland International University with a BA in Counseling, Brad Detandt leads the day-to-day operations of the Paysmart team. He is eager to grow the firm’s client portfolio. He brings a diverse employment background in retail, manufacturing, nonprofit ministries, and business development, with
a specialized focus on team development and process improvement. Brad’s professional – and personal – mission is to “Be Great. Serve!” Brad enjoys spontaneous activities and weekend trips to state parks with his wife Miranda and his three children.

Stephen C. Stokes

Managing Partner

Stephen has more than 14 years’ experience working with individuals and businesses to meet their tax, accounting, and payroll needs. He has been the managing partner of Paysmart Payroll Services since January 2009. He is a licensed certified public accountant in South Carolina and Georgia. Stephen is also a member of the South Carolina Association of CPAs, the Georgia Society of CPAs, the American Institute of CPAs, and the Professional Association of Small Business Accountants. He has a bachelor’s degree from Bob Jones University and a master’s degree from Georgia State University. Stephen was born and raised near Atlanta, Georgia and moved to Greenville, South Carolina, several years ago. He enjoys spending time with his wife, Tiffani, and daughters, Madeline and Julianna. He is actively involved in his church and enjoys reading, sports, and other outdoor activities.