Celebrating 20 Years in Business • 2004 - 2024

Welcome Aboard

The science of onboarding is much more elaborate today. It should not be confused with orientation, which is basically a crash course where you find out where the nearest restroom is and other essential information. Onboarding is an extended process that can last from about three months to a year and is intended to introduce the company’s policies, culture, business processes and systems to a new employee.

A positive experience

Onboarding starts from the time a new hire accepts a job offer and continues until they are fully integrated into the company and up to speed on work performance. There are many components:

  • Completing new-hire paperwork.
  • Communicating firm policy and culture.
  • Familiarizing the new hire with the employee handbook.
  • Explanation of benefits and administration.
  • Touring the facility and office.
  • Making introductions to the team and management.

When onboarding is successfully executed, the new hire should come away feeling more comfortable in and familiar with their new environment. The entire experience is beneficial for both employee and employer. It should not only help the employee acclimate but also set realistic expectations about roles and boundaries and build positive relationships with co-workers. Moreover, onboarding steadily develops trust and confidence between the individual and the firm.

Onboarding also establishes a platform for management and HR departments to work together. Management understands that the program is an investment and the effort put in early should yield long-term results. The immediate goal is to make new hires productive as soon as possible by providing the right tools and knowledge. Longer term, the hope is to promote retention, especially considering how expensive and disruptive turnover is to a company.

A busy agenda

As soon as their job acceptance is on the table, the new hire can be given access to the online onboarding portal. The site may include material such as welcome messages, useful first-day information, a glossary of in-house acronyms (newbies know the torture of trying to decipher an unknown company word salad) or what they should wear to work on their first day. Consider sending other background information as well, like the latest employee newsletter, selected company press releases or executive bios.

Before that big day, there is plenty to prepare on-site:

  • New workstation, with computer and chair.
  • Office supplies.
  • Connections to the internet and a printer.
  • Parking spot and keycard.
  • A first-day schedule, including when to arrive and with whom to check in.
  • Style guides (for designers or copywriters).

In addition, a lot can be accomplished by email before the new hire arrives. Or you might them send a swag package, containing items like T-shirts, a hat, pens or other branded gifts. On a more serious note, you can send paperwork to be filled out and signed electronically, such as tax forms, direct deposit information, benefits enrollment documents, noncompete and nondisclosure agreements, and emergency contacts.

Many companies assign a co-worker to help ease the onboarding process and answer questions; others let recent hires choose a colleague themselves for that role. Some organizations arrange for new hires to shadow co-workers in various departments. When the new employee first arrives, make sure somebody is there to greet them. The direct report supervisor should also try to be available, while co-workers can personally introduce themselves.

Make the first day fun

First impressions are lasting ones. You might arrange a pleasant lunch — paid for by the company, of course — and an office tour with introductions. Try to include one or two senior leaders, which signals that you value and respect the new employee.

Don’t overwhelm them with tasks and information. In fact, avoid hard deadlines for a week or so, and thereafter assign work gradually. Break the process into smaller time slots, if possible, to keep stress down. For example, try to wait a week or two before you launch into discussions of standards and metrics.

You will be checking back again regularly. For now, reinforce for them that they made the right decision. Remember that 90% of employees decide in their first six months whether to stay with the new company.


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Emily Gooding

Payroll Specialist

Emily is graduating in May with a BA in Business Administration from Lander University. She has gained valuable experience as a payroll intern for BMW. We are so excited to have her on the team and  to see her excel in her role as a Payroll Specialist.

Madison Capps​

Payroll Specialist

Madison received a BS in Psychology from Southern Illinois University in 2019. Since then, she has been working as a supervisor at Starbucks and earning her second degree, a BA in Administration and Accounting, from USC Aiken in the fall. She will be joining us as a Payroll Specialist and a valuable addition to our Paysmart team.

Kristen Wilby

Payroll Specialist

Before moving to South Carolina with her husband, Kristen worked as a Sales & Marketing Specialist for Premium King in Feasterville, PA, where she gained valuable experience in strengthening the brand and generating new business. Kristen also brings to our team several years of professional experience as an Executive Assistant and as an Office Manager, where she was first introduced to payroll. Kristen’s knowledge and her innate ability to establish genuine relationships contribute greatly to the team as we continue to grow and serve our clients.

Meg Whitaker

Payroll Specialist

Meg brings nearly twenty years of professional experience to the team. Most recently, she worked as a Payroll & Benefits Specialist in Centennial, Colorado. She and her husband recently moved back to the Carolinas for his job, and we were fortunate to find her! Before Colorado, Meg worked at CPI Security Systems in Charlotte, NC, for twelve years as a Billing Coordinator and Senior Administrative Assistant. She also gained three years of experience as an HR Assistant for a law firm in Fayetteville, NC. Her expertise significantly adds to our team and benefits our clients as we continue to grow!

Rachel McClaran, EA


Rachel plays a crucial role in developing Paysmart’s core processes and procedures, as well as overall strategy within the company. Rachel graduated from Bob Jones University and is an active member of the Junior League of Greenville and the South Carolina Association of CPAs. Her desire to serve her community has led her to become involved with several nonprofit organizations and to serve as the past Vice President of Finance for the Junior League of Greenville. Outside of the office,Rachel enjoys spending time on the water and traveling with her husband and their two children.

Hina Rogers

Payroll Specialist

Hina joined the Paysmart team in August 2022. She grew up in Portland, Oregon, before moving to Greenville, SC. She earned both a bachelor’s and a master’s degree in education. After college, she represented her alma mater as an enrollment counselor in the Southeast and Western states. She enjoys traveling, road trips, cooking, and quality time with her family. Hina looks forward to serving your company’s needs! 

Sharon Quantrille

Payroll Specialist

Sharon has spent several years in the accounting industry and has completed courses to hone her skills as a Payroll Specialist. Her background as an educator, professional musician, and Human Resources Generalist has contributed to her communication skills, commitment to professionalism, and organizational skills that make her a tremendous benefit to her Paysmart clients and colleagues. A graduate of Bob Jones University with a B.S. degree in Music Education, a Master of Music degree in Piano Performance and a Human Resources Generalist Certificate, Sharon spends her free time gardening, hiking, playing the piano, and spending time with her four adult children.

Haleigh Bates

Payroll Specialist

Haleigh joined our team in May of 2022 as a payroll specialist. Haleigh has over eight years of experience helping personal and small business clients with their financial needs. She received her Bachelor’s Degree from Georgia Southern University. She enjoys spending time with her husband and their three children, Caden, Addie, and Mason.  She likes to go hiking, spend time at the beach, and volunteer at her church in the children’s ministry. 

Courtney Rossello

Payroll Tax Manager

Courtney joined the team at Paysmart Payroll Services in September 2020.  She was raised in Simpsonville, SC, and graduated from Clemson University in 2009 with a bachelor’s degree in political science and a concentration in public administration.  Courtney began her payroll career in 2011 and currently works in the payroll tax department at Paysmart.  She strives to make every client feel comfortable knowing their payroll taxes and tax returns are handled accurately and efficiently.  Courtney is also a volunteer Treasurer for a local middle school in Greenville County.  In her spare time, she enjoys volunteering with special needs children, road trips, and spending time with her two daughters. 

Emily Hargrave

Senior Payroll Specialist

Emily received her bachelor’s degree in music from West Coast Baptist College. Since her college days, Emily has gained nearly 18 years of experience in office operations and project management. Emily joined Paysmart in 2017 and enjoys using her skills to support clients and the Paysmart team.

 At heart, Emily is a small-town country girl from the Midwest but is happy now to call the Upstate home, where she doesn’t have to endure harsh winters. Emily’s favorite ways to spend her free time are reading a good book, challenging herself with puzzles, and doing her best not to kill the plants in her garden.

Julie Shull

Client Success Specialist

Julie is the Client Success Specialist for Paysmart Payroll.  She joined the team as a Payroll Specialist in March of 2020. She received her Bachelor of Science degree from NC State University and earned an MBA from Gardner-Webb University while playing on the GWU women’s tennis team. After starting her career with Wilson Sporting Goods as a Financial Analyst, she took a few years off to raise twin boys until she began working for Greenville County Schools in 2014.  Julie enjoys spending time with her family and outdoor activities.

Brad Detandt

Payroll Administrator

A graduate of Northland International University with a BA in Counseling, Brad Detandt leads the day-to-day operations of the Paysmart team. He is eager to grow the firm’s client portfolio. He brings a diverse employment background in retail, manufacturing, nonprofit ministries, and business development, with
a specialized focus on team development and process improvement. Brad’s professional – and personal – mission is to “Be Great. Serve!” Brad enjoys spontaneous activities and weekend trips to state parks with his wife Miranda and his three children.

Stephen C. Stokes

Managing Partner

Stephen has more than 14 years’ experience working with individuals and businesses to meet their tax, accounting, and payroll needs. He has been the managing partner of Paysmart Payroll Services since January 2009. He is a licensed certified public accountant in South Carolina and Georgia. Stephen is also a member of the South Carolina Association of CPAs, the Georgia Society of CPAs, the American Institute of CPAs, and the Professional Association of Small Business Accountants. He has a bachelor’s degree from Bob Jones University and a master’s degree from Georgia State University. Stephen was born and raised near Atlanta, Georgia and moved to Greenville, South Carolina, several years ago. He enjoys spending time with his wife, Tiffani, and daughters, Madeline and Julianna. He is actively involved in his church and enjoys reading, sports, and other outdoor activities.